Before we begin
Before the brief.
Before the first design.
A creative project involves decisions about the message as well as the technology. These answers explain how we define the work, use your existing materials and bring the result online.
Do I need a finished brief before contacting you?
No. Start with your audience, the problem you want to solve and the materials you already have. We can help define the creative direction and separate the design, content and development work in the proposal.
How do design and SEO fit together?
We plan readable headings, useful content and image delivery with the visual design. The technical work includes metadata, indexing and sitemap checks. These support discovery, but neither a design nor a technical score guarantees a search position.
Can separate brands have different website content?
Yes. Each mapped website has its own page-text scope. We can develop a distinct editorial direction for each brand while retaining shared operational tools where useful. Product and business-type catalogue details are managed separately from page copy.
Will the shop design work with our order process?
We discuss the path from product discovery to checkout and handover to your team. Connected ERP tools can cover order review, stock allocation, picking and dispatch; the agreed workflow determines the interface and integrations.
Which payments and deliveries can my shop offer?
We confirm payment and delivery options during scoping. Bank transfer, cash on delivery, fixed delivery charges and collection are available options. Card payments and automated carrier operations depend on the provider setup and agreement.
Can we begin with one campaign or a small website?
Yes. We can define a focused first project and prepare a visual direction that leaves room for later pages, campaign formats or integrations. Additional work is scoped when you need it.
Can customers reserve directly on the website?
Booking can be part of the website experience. We design the service presentation and selection steps around the available scheduling features, with reservations managed through the connected system.
What other business features can be connected?
We agree which information the visitor needs and which work stays with your team. Integrations may include bookings, deposits, invoices, employee schedules or several locations, depending on the project.
Can you keep our existing logo and identity?
Yes. Bring the source files and any brand guidelines. We can work within the existing identity or discuss which parts need updating before applying it to the website and campaign materials.
Who approves the writing and design?
Your nominated contact reviews the agreed stages and confirms business facts and final materials. We gather feedback into the included revision rounds before development or publication proceeds.
Will the website work on phones and tablets?
We adapt layouts and navigation for different screen sizes and test the agreed journeys. Campaign visuals for digital signage are prepared for the specified portrait or landscape display.
What kinds of businesses do you work with?
We work on the business categories in our catalogue and discuss other briefs individually. A clear audience, useful content and a consistent identity guide the creative work regardless of sector.
What is included in the website plan?
The website plan covers its stated features, managed hosting, one available standard .com domain and the agreed ERP connection. Brand identity, campaign artwork and additional development are quoted to scope; provider fees remain separate.